Technical Support Warranty

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND RESPONSIBILITIES.

Technician-assisted Technical Support requires the cooperation and participation of the customer in the troubleshooting process and as well as the verification of appropriate functionality of the system unit. The Technical Support is available via telephone or internet only and does not include on-site service which is sold separately.

CAMSIGHT provides technical support for the CAMSIGHT system and its software. Support for any "factory-installed" and "third-party" software and peripherals is provided by the original manufacturer, including those purchased through CAMSIGHT.

If your warranty has expired and you experience a hardware and/or software issue, you can still take advantage of a Technical Support on a fee basis. (An Annual Technical Support options are also available for purchase and contact us for detail information.)

The cost of single incident support for the first hour is $95 and $65 per hour thereafter, the technician will provide problems solving, trouble shooting service and diagnose the problem to determine if there has been a hardware failure. If a part has failed, the technician will assist you with step 2 or 3, whichever is appropriate. Separate fees are applicable for parts and/or labor for inspection and repair. All fees must be pre-paid.

If a customer encounters same incident on a different day, it is still considered as a separate incident and the customer will have to pay the same support fee. The upgrades (New Features and Functions), updates (Extension of the Software), training, and/or on-site service are not a part of the fee basis Telephone Tech Support and it must be purchased separately.

The Technical Support is available from 9:00 a.m. to 5:00 p.m. PST., Monday through Friday.